OMM Newsroom
Apple will replace “iPhone Duo” handsets affected by screen problems, Anadolu Agency reported, citing the BBC. The issues emerged just days after the highly anticipated foldable smartphone went on sale.
Photos circulating on social media appear to show lines on the screens of the company’s first foldable phone, which costs thousands of US dollars.
Apple said it was aware of “an issue impacting the inner display on a small number” of devices and urged affected customers to contact the company for a replacement.
The launch drew crowds to “Apple” stores worldwide last week as the company seeks to refresh its device lineup and compete with foldable smartphones from rivals.
Some owners have also shared photos showing cracks along the screen’s central crease, while others have reported hearing a crunching noise when opening the device.
One user, Justin Lokos, posted an image showing lines across the right side of his display. He later shared a photo of a replacement handset beside the damaged device and thanked an “Apple” store in New York for its assistance, according to the BBC.
The extent of the problem remains unclear. “Apple” has not disclosed how many devices have been affected, and some images circulating online may have been generated or manipulated using artificial intelligence.
The “Duo” has a 7.6-inch (19.3-centimeter) inner display connected by a central hinge, a complex component that has also posed challenges for other foldable smartphone manufacturers.
“Samsung” faced a similar setback in 2019, when reviewers reported screen failures in its first foldable smartphone, the “Galaxy Fold”, shortly before its planned launch.
