Electronic appeals will now be processed based on the applicant's preference, with responses provided via email, postal address, or through the E-Government Information System (EHIS).
Operative Information Center-OMM reports that this update is part of a decree signed by President Ilham Aliyev regarding amendments to the "Rules for conducting clerical work related to citizens' appeals in state and municipal bodies, legal entities owned by the state or municipalities, and budget organizations."
The decree specifies that for electronic appeals—excluding those submitted directly through the EHIS—if an email address, the individual's Personal Identification Number (FIN), or the legal entity's Taxpayer Identification Number (TIN) is not provided, the response will be sent via post. Any response sent as an electronic document must be prepared and formalized in accordance with the Law of the Republic of Azerbaijan "On Electronic Signature and Electronic Document."
Under the new decree, the Cabinet of Ministers has been tasked with resolving issues arising from the Law of the Republic of Azerbaijan No. 415-VIIQD, dated May 26, 2026, regarding amendments to the Law "On Citizens' Appeals." This initiative is part of the broader digitalization strategy in Azerbaijan, aimed at enhancing transparency and efficiency in public administration by streamlining communication channels between citizens and state institutions.
