The Cabinet of Ministers of the Republic of Azerbaijan has issued a new decree to integrate central and local executive authorities into the unified "108" Call Center network. Under the regulations, government bodies that currently do not operate independent call services are required to submit necessary documentation to the State Agency for Public Service and Social Innovations under the President of the Republic of Azerbaijan within a three-month period to facilitate their inclusion in the system.
According to Operative Information Center-OMM, the decision also mandates that state-owned legal entities and public legal entities established on behalf of the state must either establish their own call centers or arrange for such services via contract within five months. The State Agency for Public Service and Social Innovations is tasked with ensuring the operational capacity of the "108" Call Center for these bodies and submitting financial requirements to the Ministry of Finance to support the necessary technical infrastructure.
The "108" Call Center is a central component of Azerbaijan's "ASAN Service" model, which is internationally recognized for enhancing transparency and efficiency in public administration. By centralizing citizen inquiries, the government of Azerbaijan seeks to streamline communication between the state and its citizens, ensuring that grievances and information requests are handled through a standardized, high-tech platform. This initiative aligns with the country's broader digital transformation strategy and its ongoing commitment to improving the quality and accessibility of public services in Azerbaijan.
